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Help Desk Technician
Austin, TX Temporary $20.00 - $20.00/hr Onsite
Job Description

Position Information

  • Job Title: Help Desk/Network Technician (Jr. Level)
  • Contract Period: 17 Months
    Pay Rate: $20/hr.
  • Working Location: Austin, TX 78754
  • Work Hours: Day Shift (7:00am to 7:00pm)
  • Schedule 1: Sunday-Tuesday and every other Wednesday
  • Schedule 2: Thursday-Saturday and every other Wednesday
  • Person in needed: 2 (Schedule 1 & Schedule 2)
  • Bilingual(Korean) Skill highly Preferred

JD Details

Job Description:

  • Proactive network monitoring and first level of support to network incidents for night shift.
  • Proactively work with Network Engineers and Cable Technicians on network incident prevention and service restoration.
  • Basic troubleshooting, escalation to network team within SLA, keeping up with communication until resolution.
  • Network equipment configuration, and replacement of faulty network equipment under Network Team's guidance.
  • Participate as a buddy check for network engineers during night change windows.
  • Provide occasional extended hours support during high projects season, and during site maintenance day.
  • Respond to incidents within SLA.
  • Follow SOPs, create reports as requested, update management systems, and effectively communicate with team members and management.
  • Creation of daily pass down report.

Requirements/Qualifications:

  • High School diploma or equivalent required.
  • 2+ years of Network Help Desk or Network Technician experience
  • Some experience with VLANs, Subnetting, IP addresses, Ethernet cables, fiber optic cables, SSH, telnet, traceroute, optical transceivers, hubs, switches.
  • Due to required SLA, must live within 1 hour from north Austin, TX.
  • Proficient in Word, Excel, Power Point, Visio.
  • Ability to work well within a team and mentoring other network technicians.
  • Strong sense of responsibility.
  • Able to occasionally lift equipment up to 40lb.
  • Able to occasionally wear a complete cleanroom smock inside an electronic semiconductor facility.

Preferred qualifications:

  • Cisco Certified Technician (CCT) certification or Cisco Certified Network Associate (CCNA) or Comp TIA A+ certification.

Experience with switch configuration, IP subnetting, network troubleshooting

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

Job Reference: JN -042026-419302